Customer Success Coordinator

Vancouver, BC or Toronto, ON


StoryTap is the leader in story-led video automation. Our platform lets brands easily produce and automatically share authentic video stories from customers or employees. Our patented technology lets brands create and share product reviews from customers, Q&A, testimonials and more. The end result? Stronger consumer relationships and measurable bottom-line results.

What do you get at StoryTap?
When you join our team, you will have the rare chance to help shape the company’s direction while accelerating your career growth. You get the flexibility and openness of a startup backed by the solid foundation of a profitable and robust B2B SaaS product. We welcome your innovative ideas and encourage transparency at all levels, and we make sure to kick back and enjoy ourselves in the process. This role will be an integral part of our Customer Success team; if you love learning and want to become a Customer Success Manager in the near future, this is the opportunity for you!

What you’ll do:
  • Develop & upkeep product expertise of StoryTap and how it can help our customers
  • Support our Customer Success Managers in enabling and educating  our customers in using our platform and technology
  • Assist in coordination of the team and its resources to ensure all back-end tasks are completed in a timely manner
  • Assist in customer reporting and other data gathering tasks
  • Support customer calls, demos, and presentations
  • Be open to mentorship from our Customer Success team! We want this person to eventually grow into a Customer Success Manager role

What you’ll need:
  • 1-2 years of experience as a Coordinator in a client facing world, preferably in the SaaS or Tech space.
  • Experience working with Hubspot as well as the Google Suite, Slack, and other communication tools
  • You’re a go-getter; you have the ability to work well both independently and within a team environment
  • Proven experience building relationships with others
  • High levels of detail orientation, organized, with proven project management skills

What we believe in

Our core values are the fundamental beliefs and guiding principles that drive everything we do.

honesty value logo

honesty

We bring trust to marketing, so trust needs to start with us.

confidence value logo

confidence

We have a bold vision for our future and want to share it.

hustle value logo

hustle

We are resourceful go-getters that find solutions, not excuses.

celebration value logo

celebration

We take time to celebrate our successes, big and small, as a team.

impact value logo

impact

We believe that we can all make a positive difference in our world.

family value logo

family

We support our people so they can bring their whole selves to work, without sacrifice.