Community Manager

Greater Vancouver/Open to remote within Canada

Apply Now

Reporting into the Senior Director of Marketing & Customer Success, this Community Manager will own the creation and growth of the StoryTap community. This individual will execute the vision & plan for the community through frequent communications to both the customer base as well as the broader marketplace. The focus of this role will be on: 1) making the community a valuable and engaging experience for members, 2) on connecting the community closely with the StoryTap tool, and 3) on establishing the community as a successful channel for customer referrals and new customer acquisition. This part-time contractor role is perfect for those who want to bring in their experience and expertise into a scaling company and make their mark!

What You’ll Do

Own the community experience by building and optimizing community content for members of the StoryTap community, creatively enabling them to engage and participate in community conversations and activities
Track & report progress of key performance indicators on StoryTap’s community goals, such as community growth, community engagement, and new customer acquisitions
Engage in StoryTap’s social media channels to promote the community and its surrounding events
Create appropriate guidelines for community engagement & manage the StoryTap brand voice
Work collaboratively with the Marketing & Customer Success teams to optimize the channel for new customer acquisition in order for them to convert to StoryTap customers.
Connect the community to other key Marketing and Customer Content programs such as webinars and our new product launch announcements, creating synergies in both those programs and the community.StoryTap tool, and sourcing new customer stories.
Build systems and incentives to encourage community members to refer others to the community as well as to StoryTap.

What you’ll need:

Minimum 2 years of experience managing a customer/user community of a B2B SaaS tool; Experience in the video, storytelling, or automation space as an asset
3+ years of experience writing customer-facing marketing content
Must have proven ability using social media for marketing and community engagement
Proven experience and passion with growing customer communities and engaging customers within them.
Experience working directly for a B2B software company in a marketing role as an strong asset
Strong understanding of search engine optimization and other practices that help to drive traffic to the public-facing pages of a community.
Understanding of the B2B SaaS marketplace, and the proven routes to market utilized to reach business customers.
Ability to roll up your sleeves and work strategically as a proactive self-starter with independent decision making
Strong planning and organizational skills required, alongside excellent communication and presentation abilities