Customer Success Coordinator, Data & Analytics

Vancouver, BC or Toronto, ON

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StoryTap is the leader in story-led video automation. Our platform lets brands easily produce and automatically share authentic video stories from customers or employees. Our patented technology lets brands create and share product reviews from customers, Q&A, testimonials

What do you get at StoryTap
When you join our team, you will have the rare chance to help shape the company’s direction while accelerating your career growth. You get the flexibility and openness of a startup backed by the solid foundation of a profitable and robust B2B SaaS product. We welcome your innovative ideas and encourage transparency at all levels, and we make sure to kick back and enjoy ourselves in the process. This role will be an integral part of our Customer Success team; if you love learning and want to become a Customer Success Manager in the near future, this is the opportunity for you!

Quick Facts About Us:
Founded: 2014
Employees: 25+
Locations: Vancouver, BC, Toronto, ON — We all work remotely!
Funding: CAD$3M Seed Round in April 2021
Team: You’ll have the support of a Customer Success Manager + Customer Success Leader. You’ll also work collaboratively with other departments as well. 
Noteworthy: Female CEO & Co-Founder, 2021 Best Place To Work Certified, 3 weeks of vacation + 2 weeks off during the winter holidays to start, benefit plans, amazing culture + motivated people!

  What you’ll do:
  • Own reporting and analysis for the Customer Success team to develop performance metrics, generate insights, and identify key drivers around customer KPIs
  • Proactively provide recommendations and key insights to develop customer relationships, increase product usage, and reduce churn
  • Develop & upkeep product expertise of StoryTap and how it can help our customers
  • Support our Customer Success Managers in enabling and educating  our customers in using our platform and technology
  • Assist in coordination of the team and its resources to ensure all back-end tasks are completed in a timely manner
  • Support customer calls, demos, and presentations 
  • Be open to mentorship from our Customer Success team! We want this person to eventually grow into a Customer Success Manager role
  • Assist in the creation of processes & procedures, while being diligent about documentation along the way
  • Other ad hoc duties may be required 
  What you’ll need:
  • 1-2 years of experience as a Coordinator in a client facing world, preferably in the SaaS or Tech space.
  • 1+ years working in a data-driven position – you’re the type of person to  live and breathe numbers! We want you to be extremely familiar with pulling & analyzing data to improve our engagements with our customer
  • Experience working with Hubspot as well as the Google Suite, Slack, and other communication tools
  • Be a  go-getter! This is a start-up environment where collaboration and proactiveness is key when it comes to suggesting solutions and solving problems
  • Ability to work well both independently and within a team environment
  • Be proactive in your approach; be able to anticipate the needs of both the CSMs as well as our customers
  • Proven experience building relationships with others
  • High levels of detail orientation, organized, with proven project management skills


Our Values

integrity value logo

We’re committed to doing the right thing no matter what. We act with honesty, accountability and respect.

leadership value logo

We pride ourselves on being a market leader and expect our team to take leadership in all they do.

family value logo

We support our people personally and professionally, so they can bring their whole selves to work without sacrifice.

creativity value logo

We embrace new ideas and innovative minds. We have the freedom to explore our curiosities to create something great.

high-performance value logo

We’re motivated to deliver results. We’ve got the hustle and determination to take our company to the next level.