For Customer Experience
Video stories
that build loyalty and retention
Provide better customer education and support with Frequently Asked Questions (FAQs) on video, reducing customer frustration and increasing brand engagement.
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Retention Challenge
Poor customer experience is all too common
Customers continue to be vocal about their frustration and dissatisfaction with customer service. Your loyal customers don’t like using their valuable time waiting to speak to someone…anyone! You’ve likely tried FAQ text pages, but very few people read them or find them. Do you know what most customers are doing today? The are turning to YouTube to answer questions, quickly taking them out of your brand’s ecosystem.
Retention Solution
Enhanced customer experience made easy
Elevate your customer experience and increase website Time on Page with self-service video stories. The StoryTap platform provides an easy way to create a self-service video library that will free up your customer service team. Empower your customers to find the answers they need, building retention and long-term loyalty.
Benefits
True stories have unlimited possibilities
for every brand
Video SEO
Drive traffic with video SEO
Increase your visibility on Google and drive relevant traffic to your website with video content.
Video Q&A
Engaging Q&A for customers
Enable customers to solve their questions when and how they want to and avoid costly support.
Brand-led Stories
Guide the story customers tell
Tell your brand story through the voice of your advocates (your customers) for video that is on brand and yet unique.
Video Embed
Add video on your site, faster
Drive engagement and site conversions with video by keeping visitors on your site longer, without the development cost.
Reporting
Get real-time results
Get reports that breakdown the performance of your videos and gain insight into how to optimize your video strategy.
Integrations
Integrate with multiple platforms
Easily share videos with integrations on YouTube, Google and more straight from the StoryTap platform.
Success Stories, Resources and News
How Video Supports Each Stage of the Customer Journey
According to research, "70% of consumers said they always look for customer reviews before making a purchase online".
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