For Customer Experience

Videos that educate and engage

Provide a better digital customer experience with video to reduce customer frustration and increase engagement.

Learn how  
Challenge

Poor customer experience is all too common

Customers get easily frustrated with call centers and long wait times. Hours on hold over the phone lead to dissatisfaction and poor experiences with your brand. You’ve likely tried to mitigate this issue with a self-service FAQ page, but few people read it. So instead, your customers turn to platforms like YouTube to quickly answer their questions.

Solution

Transform the customer experience with video & save costs

Elevate your digital experience with Video Answers. The StoryTap platform provides an easy solution to create a self-service video library that answers frequently asked questions. Empower your customers to find the support they need online, free up your customer service team, and reduce costly support fees.

Platform

Features that help collect, share &
optimize video to grow revenue.

Video Reviews

Collect authentic customer reviews

Collect Video Reviews from your customers at scale to get the authentic content your shoppers demand.

Video SEO

Drive traffic with video SEO

Increase visibility on Google and drive relevant traffic to your website with highly optimized video content.

Website Embeds

Embed videos on your website

Generate more customer engagement and boost search rankings with video embeds directly on your website.

YouTube Uploads

Grow your YouTube channel

Build your brand's YouTube presence with one-click syndication of your StoryTap videos and rank better on search.

Customer Experience

Engage with Video Answers

Empower your customers & employees to ask questions and watch Video Answers online to minimize costly support or training fees.

SOCIAL SHARING

Share video content on social

Easily share videos to social channels like TikTok after recording a video on StoryTap to outperform influencers and save costs.

Discover the power of authentic video

Get in touch with us to learn more.

Let’s Chat
Featured Blog

Tap into video marketing insights, stats & news

How to reduce call center volumes?

How Video Supports Each Stage of the Customer Journey

According to research, "70% of consumers said they always look for customer reviews before making a purchase online".

Forbes Council predicts consumer behaviour
See it in action

Recording Experience